ENGINEER - CUSTOMER SERVICE

Receipt of inquiries for nonstandard parts and products from customer service department.

•Prepare detailed cost breakdown as per the scope including detailed material take off, activity wise resource requirements, subcontracts, indirect costs, etc.

•Prepare independently detailed cost estimates from initial stages and process them till finalization.

•Establishing good relationship with the customer, handling complaints and giving timely feedback and progress reporting to the customers

•Calculating the machining time and process cost.

•Selection, pricing and preparation of proposals where necessary working with the Engineering departments.

•Creating processes and procedures

•Analyze the order intake from the different customers (regions) and compare them with yearly plan. Discuss any short fall in orders with customers and prepare the order forecast

•Reporting requirements of the company / department

•Take ownership and work proactively with the corresponding team to clear the Back Orders.

•Ensure OTD & OTIF as set target in KPI.

•Ensure effective implementation of pull system in the for the material to provide better serviceability to customer.

•Review and managing processes and procedures for IMS audits

•Commits to meeting the expectations and requirements of internal and external stakeholders.

•Interacts regularly with stakeholders to gain feedback and to ascertain ways to improve services

•Knowledge about Credit, debit note & FOC order process flow.

•Reviewing of customer PO's and ensuring clean order entry in the business system involving contract review procedure.

•Liaise with Engineering, Manufacturing, Dispatch and Finance departments to ensure safe and timely delivery of products at customer sites; and statutory requirements are complied to

•Material requirement and machining time analysis.

•Replenishment order preparation.

•Work orders and process sheet monitoring.

•Preparing the Operation reports for OTD & OTIF weekly & Monthly.

•Reporting requirements of the company / department