FULLTIME
Engineer - Customer Application Engineering
GE Vernova
Not specified · onsite · Posted 28d ago
Sourced from
Not disclosed5–7 yrsfulltimeNot specified
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Section · 01
About this role
Job Description Summary
Relocation Assistance Provided: Yes
- Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
- Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the level of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
- Desired Characteristics:
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
- Educational Qualifications:
- This role requires basic experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience of 5 years).
Relocation Assistance Provided: Yes
Sourced from foundit
Section · 02
Skills
Level 1 2 3 Technical SupportPost Sales SupportRepairsField Technical SupportField Service
Section · Company
About GE VERNOVA
GE Vernova
Power
10k+
employees
Cambridge, MA
US
About
Addresses the urgent challenge of decarbonizing commercial aviation, aiming to innovate for a sustainable future in flight.
Industries
PowerHardware & NetworkingEngineering & ConstructionOil & GasSoftware ProductIndustrial Automation
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