PUNE · FULLTIME
Engineer - Central Technical Support & Training
Electra EV
Pune · onsite · Posted 35d ago
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Undisclosed2–5 yrsfulltimePune
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Section · 01
About this role
Key Responsibilities:
- Technical Support: Act as the central technical support point for Service Engineers, Service partners, and customers for troubleshooting complex EV issues.
- Training & Capability Building: Develop, update, and upload training content on LMS; conduct periodic technical training for field teams, partners, and customers.
- Documentation & SOPs: Prepare and standardize Service SOPs, work instructions, technical bulletins, and troubleshooting manuals.
- Failure Analysis & Ticketing: Track service tickets, monitor Field Failure Reports (FFRs), and coordinate Root Cause Analysis (RCA) and CAPA implementation.
- Cross-Functional Support: Coordinate with Quality, SCM, and Spare Parts teams to ensure timely issue resolution and parts availability.
Sourced from naukri
Section · 02
Skills
Customer SupportTechnical SupportTroubleshootingFailure analysisCAPATraining
Section · Company
About Electra EV
Electra EV
Automobile
51-200
employees
2017
9 years old
Pune, Maharashtra
India
₹5.8L PA avg
Avg at Electra EV
About
Electra EV focuses on developing powertrains and charging infrastructure for electric vehicles, aiming to lead India's transition to sustainable green mobility solutions.
Industries
BatteryElectric VehicleManufacturing
Employee ratings
10 reviews
4.0/ 5
Culture
3.1
Career growth
3.0
Work-life
3.2
Employees rate it well for
Job Security41Overall Company40
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