Engineer AI [T500-27058]

About T-Mobile: T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

About TMUS Global Solutions: TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking. TMUS India Private Limited operates as TMUS Global Solutions. TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately. TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) before candidate accepts a formal offer.

About the Role Engineer, AI (Support/Operations) at T – Mobile monitors, maintains, and optimizes production AI agents and enterprise AI systems to ensure high availability, performance, and reliability across the organization. This role involves supporting deployed AI sol utions including LLM – based applications, Agentic workflows, and Retrieval – Augmented Generation (RAG) pipelines through incident response, troubleshooting, performance tuning, and operational monitoring. Working collaboratively with development teams and bu siness stakeholders, the Engineer ensures AI systems remain healthy, secure, and continuously improved, directly contributing to T – Mobile’s mission of operational excellence, efficiency, and customer – first transformation. We pride ourselves on encouraging a culture of innovation, agile ways of working, and transparency in all we do. Join us in embodying the spirit of the Un-carrier and make a tangible impact!

What You’ll Do:

• Collaborate with AI development teams and business stakeholders to support deployment readiness, user onboarding, and escalation workflows.

What You’ll Bring:

• Bachelor's Degree plus 3 years of related work experience or advanced degree with 1 year of related work experience or combination of education and experience deemed equivalent
• in triaging, diagnosing, and resolving production incidents for AI systems and agentic workflows.
• knowledge of observability, logging, alerting, and performance monitoring for AI and RAG pipelines
• education, experience, and skills required or preferred to perform the essential functions of the job. APIs & Tools Experience with LLM APIs, enterprise AI platforms, connector integrations, and operational tooling (ServiceNow, Jira, etc.)
• in agile project management to facilitate effective incident response and operational improvement cycles.
• to align AI operations practices with enterprise reliability and service – level goals.
• to identify and implement operational improvements and automation for AI support processes.
• on delivering reliable AI – driven services that meet internal customer expectations and SLAs.

Must Have Skills:

• Core platform technologies as specified in this role.

Nice-to-Have:

• Certifications: What type of professional credentials are required or preferred to be successful in this job License/Certification Details Required Preferred ITIL Foundation or similar: Certification.