Engineer : After-Sales Service Support

About the Role

We are looking for a technically sound and customer-focused Engineer After-Sales Service Support to join our team in Pune. The role will involve supporting customers and dealers, handling warranty cases, diagnosing product-related issues, and ensuring timely resolution of service concerns. The ideal candidate should have a basic understanding of e-bikes, batteries, and motors, along with strong communication skills and an eagerness to learn and grow in after-sales operations.

Key Responsibilities

• Handle and coordinate warranty claims from customers and dealers.
• Diagnose product-related issues and coordinate with relevant teams for timely resolution.
• Manage customer and dealer communication regarding service requests, technical concerns, and warranty cases.
• Support dealer network development and operations by assisting dealers with service-related requirements.
• Understand and support B2B and B2C after-sales service processes.
• Conduct basic product-level analysis and assist in identifying recurring issues.
• Support Root Cause Analysis (RCA) for product and service-related concerns.
• Maintain accurate service records, warranty data, and reports using MS Excel.
• Track service cases and ensure timely closure as per defined TATs.
• Coordinate with internal teams such as Product, Quality, Sales, and Operations for issue resolution.
• Support process improvement initiatives within the after-sales function.
• Willingness to learn dealership operations, process management, and customer handling.

What We're Looking For

• B.Tech/B.E. in Mechanical, Electrical, or Electronics Engineering.
• Strong written and verbal communication skills.
• Fluency in English, Hindi , Marathi and Tamil.
• Basic understanding of e-bikes, batteries, motors, and electric vehicle components.
• Good problem-solving and analytical abilities.
• Basic proficiency in MS Excel and service data management.
• Customer-oriented approach with good interpersonal skills.
• Willingness to learn and work across technical, customer-facing, and dealer-facing responsibilities.
• Freshers or candidates with relevant experience in after-sales/service operations, automotive, EV, or two-wheeler service may be considered.

Preferred Skills

• Exposure to B2B and B2C after-sales service.
• Basic understanding of warranty management and service processes.
• Experience or exposure to EV/e-bike, automotive, battery, or electrical products.
• Ability to coordinate with multiple stakeholders and manage service cases effectively.

Why Join Us?

This role offers an opportunity to build hands-on experience across technical support, warranty management, customer handling, dealer operations, and EV after-sales service, while working closely with cross-functional teams in a growing electric mobility organization.