PUNE · FULLTIME
Engineer - Access Supplier Operations, Technical Support Center
Tata Communications
Pune · onsite · Posted 12d ago
Sourced from
Undisclosed1–3 yrsfulltimePune
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Section · 01
About this role
Job Summary
- Responsible for monitoring the daily proactive/reactive incident.
- Responsible for the fault isolation Resolution.
- Timely resolution of daily reported incident.
- Coordination with filed support/RBS team to address underlay issues of different ISP links.
- Timely escalation to internal/external teams to ensure early restoration.
- Working in 24*7 shift environment
- Sharing daily incident tracker.
- Ensure efficient and effective technical customer service as per SLAs.
- Proactive Monitoring of network alarms/ Alerts.
- Maximizing network performance through ongoing monitoring and ensuring the closure of Ticket in CRM/SNOW.
- Co-ordination with NOC team for raising technical case.
- Supporting for scheduled Activities on network element.
- Reporting network status to key stake holders.
- Timely handoff (escalation) of cases.
- Working on Trouble Tickets, maintaining KPI and SLA of network (Preferred).
- On time escalations need to be followed, after following proper escalation hierarchy/matrix, for current ongoing network issues.
- Should have hands on experience in basic Internet, MS Office: MS Excel, Word, Access, Ppt. (In Excel knowledge of : like If, Pivot, Sum, Removing Duplicates etc. )
- Knowledge in basics of Transmission, Multiplexers, Demultiplexers, Optical fiber, Patch Cords, BB fiber network, RF, BTS, BSC, MSC, HUB, POP location, Access Part, Dark fiber, Fiber pairs, OTDR preferred.
- Should be able to handle phone calls coming from field operations customer team, should be able to call to field operations and customer team
- Should be able to have good co-ordination with Cross functional teams, within organization (Internally and Externally).
- Should have good Networking knowledge (Router, Switches, Routing protocols, STP, BGP, OSPF, LAG, Switch links, Aggregator Etc.)
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Section · 02
Skills
Customer ServiceRouterOSPFcrmTechnical SupportFiberOptical FiberstpRouting ProtocolsOTDRNOCComputer NetworksField OperationsSLAoperationsexcel
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
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