Engagement Manager
Peoplegrove · Remote · remote · Posted 58d ago
Undisclosed16–21 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Engagement Manager works directly with campus administrators to put account strategy into action. Youre the day-to-day partner for a portfolio of institutions: running office hours, suggesting new ways to use the platform, and making sure the tools your clients rely on are being utilized the way their institution needs them to be. You know the PeopleGrove products inside and out, and you use that knowledge to help clients get real value out of their investment. This position requires approximately 15% travel. ;;
;Client Engagement Adoption - ;Build and implement a scalable engagement strategy that fosters user adoption and engagement for your portfolio of clients.;
- ;Host meetings and office hours for your portfolio of clients to inform and coach on product usage and best practices aligned with strategy set with the client strategist. ;
- ;Provide engagement suggestions to clients based on their usage patterns and goals.;
- ;Monitor product usage and proactively flag opportunities to expand or deepen adoption.;
- ;Run one-on-one meetings to review progress toward goals and surface new needs for key accounts.;
- ;Build and execute get-well plans for accounts showing signs of disengagement.;
- ;Learn and maintain deep knowledge of the PeopleGrove platforms, including new features as they release.;
- ;Translate platform capabilities into tactical recommendations tied to individual client goals.;
- ;Educate client administrators on the features and functionality relevant to their use case.;
- ;Build trusted relationships with the day-to-day client administrators and champions at each institution.;
- ;Understand each clients goals well enough to tie platform usage back to their institutional priorities.;
- ;Track adoption and engagement metrics across your portfolio.;
- ;Identify and recruit referenceable clients for webinars, testimonials and more.;
- ;Use platform usage data to identify risk early and adjust outreach accordingly.;
- ;Report account status and trends to your Client Strategist.;
- ;Serve as the voice of the client admin inside PeopleGrove, sharing feedback with Support and CS Leadership.;
- ;Partner with your Client Strategist to execute each accounts annual strategy.;
- ;Participate in customer education efforts such as webinars, workshops, and the PeopleGrove Admin Community.;
- ;3+ years of experience in higher education, nonprofit, or SaaS customer success.;
- ;Familiarity with the PeopleGrove platform, ideally as an admin user, is a plus.;
- ;Comfortable discussing platform strategy and diving into technical detail, all with the same client.;
- ;Self-starter who strives to become a platform super-user.;
- ;Strong written and verbal communication skills.;
- ;Organized, able to manage a portfolio of clients and competing deadlines.;
- ;Critical thinker with a customer-first approach.;
- ;Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools.;
- ;Bachelors degree or equivalent experience.
;; ;Competitive salary + annual bonus ;
; ;Flexible PTO and hybrid/remote work options ;;
; ;Full medical, dental, and vision coverage ;
; ;401K with generous company match + financial planning ;
; ;Company-paid life and disability insurance ;
; ;Collaborative and purpose-driven culture
; ;Flexible PTO and hybrid/remote work options ;;
; ;Full medical, dental, and vision coverage ;
; ;401K with generous company match + financial planning ;
; ;Company-paid life and disability insurance ;
; ;Collaborative and purpose-driven culture
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmprogress monitoringsoftware solutionsmicrosoft officehealth managementcustomer successDentalstrategistSAASCommunication Skillsrelationship buildingsalesforceFinancial PlanningCRM ToolsArtificial Intelligence
About PeopleGrove
Peoplegrove
Software Product
51-200
employees
2015
11 years old
San Francisco
US
About
PeopleGrove focuses on enhancing the value of higher education by fostering supportive relationships and community engagement to improve job outcomes for students.
Industries
AlumniEducationHigher EducationHuman ResourcesProfessional Networking
Employee ratings
10 reviews
4.5/ 5
Culture
4.5
Career growth
3.5
Work-life
4.5
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