Engagement Manager II

Job Summary

Engagement Manager II

Does working with cutting-edge technology excite you

Do you thrive in a fast paced and creative environment

Join our prestigious Global Services Team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and, deliver results enabling them to grow and to succeed. We build trusted relationships through clear communication, honesty and listening to our customers.

Partner with the best

In this role you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers performance and security strategies. Becoming an industry expert, you will be delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

Responsibilities

• Being the strategist and technical advisor to architects and technology leaders of Akamais Premium customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamais products and services
• Maximizing customer satisfaction, retention, and growth based on the customers needs and business requirements
• Being the central point of contact for the customer and lead account team to deliver customer success
• Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks
• Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

Requirements

• Have 6 to 8 years of experience and a Bachelors degree in computer science/Engineering or relevant fields.
• Be a customer advocate passionate about delivering technical solutions
• Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security
• Demonstrate good understanding or prior experience of working with CDNs
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team

Not sure if this job is the right match for you or want to learn more about the job before you apply Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.