Engagement Manager (HCM Implementation, People Manager)

About Darwinbox
Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

What This Role Is
Darwinbox is transforming how enterprises manage people, workflows, and employee experiences at scale. As we evolve, implementation is no longer about configuration and delivery tracking. The real challenge is helping organizations rethink how HR should operate across systems, processes, adoption, and decision-making.

This role sits at the intersection of:

• Enterprise consulting
• Product thinking
• Customer transformation
• Large-scale SaaS delivery
  
  

You will act as:

• A trusted advisor to enterprise customers
• A strategic partner to CHROs and business leaders
• The Voice of Customer internally across Product and Engineering
• An owner responsible for customer outcomes — not just go-live milestones
  
  

What The Work Looks Like

• You won't just inherit a project plan. You'll inherit ambiguity.
• A customer struggling to standardize processes globally.
• An implementation that technically works, but operationally doesn't.
• A workflow designed for manual operations that now needs to scale intelligently.
  
  

Your role is to understand the business problem behind the requirement and drive the transformation end-to-end.

That means:

• Leading enterprise HCM transformation programs from discovery through adoption
• Challenging legacy processes and driving transformation conversations
• Influencing senior stakeholders with clarity and credibility
• Working closely with internal teams to shape customer outcomes
• Balancing customer expectations, scalability, product capabilities, and operational realities
  
  

Because enterprise transformation breaks when those worlds operate separately.

Who Thrives Here

• People who think in systems.
• People who naturally ask: Will this scale / What breaks after go-live / Are we solving the actual customer problem
• People with consulting instincts, strong ownership mindset, and executive presence.
• People who care equally about customer outcomes, product experience, and operational excellence.
  
  

What We Explicitly Don't Optimize For

• Coordination-heavy implementation profiles
• Delivery managers who only track timelines
• Requirement takers who never challenge assumptions
• Governance without ownership
• Implementation thinking without business context
  
  

What We're Looking For

• 6–12 years of experience in enterprise SaaS, HCM implementation, consulting, or transformation roles
• Strong stakeholder management and executive communication skills
• Consulting mindset with ability to drive transformation conversations
• Strong customer advocacy and product-oriented thinking
• Data-driven and automation-first approach to problem solving
  
  

Lastly, what we are not looking for , we're not looking for traditional implementation managers nor project coordinators and definitely not people who measure success by whether the tracker is green.