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    Job · 21308856

    NOIDA · FULLTIME

    Engagement Executive

    Capgemini

    Capgemini

    Noida · onsite · Posted 4d ago

    Sourced fromNaukri
    Undisclosed2–5 yrsfulltimeNoida

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    Section · 01

    About this role

    Job Description

    A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services.
    As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client's brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.


    Primary Skills

    Key Responsibilities:

  1. Delivering the contracted scope to the client and manage the contract obligations for the client
  2. Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
  3. Should be a strong Influencer at clients C - Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.
  4. Accountable for engagement budget and actuals, delivering the contracted revenue and margin
  5. Deep dive into operational issues resolution and building proactive control environment to prevent operational issues
  6. Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology
  7. Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes
  8. Accountable for organic growth of the engagement or portfolio of engagements
  9. Bringing the power of the Group to client account(s) and orchestrating other parts of the Group's portfolio beyond Business Services to deliver outcomes to the client
  10. Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees
  11. Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust
  12. Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini
  13. Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.


    14. Secondary Skills

    Qualifications (Competencies/Education/Experience/Certification)

  14. Possess a very strong operational understanding on Finance Accounting
  15. Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process
  16. Strong track record of transformation programs, driving results and achieving measurable outcomes.
  17. Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools
  18. Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders
  19. Excellent leadership and communication skills
  20. Strategic mindset and out of the box thinking
    Industry experience -C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.

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    Section · 02

    Skills

    Customer Experiencebusiness processrpaArticulateNPSCommunication SkillsAccountingfinanceArtificial IntelligenceMachine Learning

    Section · Company

    About Capgemini

    Capgemini

    Capgemini

    IT Services & Consulting

    235k+

    employees

    1967

    59 years old

    Mumbai, Maharashtra

    India

    About

    Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.

    Industries

    IT Services & ConsultingAnalytics & KPOBankingSoftware Product

    Employee ratings

    53,345 reviews

    3.6/ 5

    Culture

    3.6

    Career growth

    2.8

    Work-life

    3.8

    Employees rate it well for

    Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872

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