Engagement Director- IPO
Capgemini · Chennai · onsite · Posted today
Undisclosed18–26 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Our Ideal Candidate
Key accountabilities and responsibilities include:
- Service Delivery management
- P&L accountability
- Manage People and performance
- Client satisfaction
- Client relationship (at a Delivery level)
- Account business planning and strategy
- Financial performance (Contribution Margin)
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
- Understands what it takes to manage a business and uses the insights to better understand a client's need and position the right CG offerings in conjunction with the Practice to bring value to the client.
- Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini's ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by '5 Senses of Intelligent Automation.
Essential Skills and Experience
18+ years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.
- Should have led large client delivery/portfolio delivery in the HR Service space
100-500 FTEs (E1)
- Strong People/Performance management experience
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
- Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
- Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.
- Proven experience in a global complex BPO environment.
- Ability to influence senior business stakeholders at the client end.
- Strong relationship building, communication, and influencing skills.
- Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.
- Strong relationship building, communication, and influencing skills.
- Leading single large account/multiple accounts in a matrix reporting relationship
- Prior experience in a Multinational Organisation or BPO work culture
Sourced from naukri
Skills
Customer ExperienceAutomationHr Servicesrparobotic process automationContract Complianceclient deliveryBusiness Planningrelationship buildingclient relationshipClient SatisfactionbpoIPOcomplianceperformance management
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
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