Job Summary
This hybrid day shift role of Engagement Delivery Lead is responsible for orchestrating complex MarTech strategy and go to market initiatives for manufacturing and supply chain clients ensuring seamless delivery of high value programs that enhance customer engagement optimize operational efficiency and align with strategic business objectives while collaborating across cross functional teams to drive measurable outcomes and sustainable growth.
Responsibilities
Drive end to end delivery of complex MarTech engagements for manufacturing and supply chain clients by coordinating cross functional teams and resources to achieve agreed business outcomes and client satisfaction.Oversee the design and execution of MarTech strategies that integrate customer data digital channels and automation capabilities to support go to market plans and measurable revenue growth.Lead engagement planning activities by defining scope milestones risk mitigation actions and success metrics that align with client objectives and internal governance standards.Manage stakeholder expectations across client and internal teams by providing clear communication on progress risks and dependencies and by resolving issues proactively to maintain trust and momentum.Guide the integration of MarTech platforms with manufacturing and supply chain systems to enable data driven decision making and real time visibility into customer demand and operational performance.Coordinate day to day project operations in a hybrid work environment by organizing schedules prioritizing tasks and ensuring effective collaboration between onsite and remote team members.Drive continuous improvement within engagement delivery by capturing lessons learned standardizing best practices and promoting reusable assets that enhance efficiency and quality across future projects.Monitor financial performance of assigned engagements by tracking budgets forecasts and resource utilization and by implementing corrective actions to maintain profitability and value for the company.Collaborate with sales and account teams to shape go to market proposals by providing delivery insights effort estimates and risk assessments that strengthen deal viability and client confidence.Enable client teams to adopt delivered MarTech solutions by coordinating training sessions creating clear operational documentation and supporting smooth transition into business as usual operations.Champion alignment between MarTech initiatives and manufacturing and supply chain strategies by translating business objectives into actionable delivery plans that improve customer experience and operational resilience.Evaluate engagement health through structured reviews by assessing delivery quality team performance and stakeholder feedback and by driving targeted interventions for lasting improvements.Support organizational purpose by ensuring that MarTech and supply chain solutions contribute to more efficient production reduced waste and better customer outcomes which positively impact society.Qualifications
Demonstrate extensive experience of fifteen to eighteen years in managing large scale engagement delivery for enterprise clients with significant exposure to hybrid work models and complex stakeholder environments.Bring deep practical expertise in MarTech strategy including campaign orchestration customer journey design and data driven personalization to effectively support modern go to market initiatives.Apply proven strategic leadership experience to set direction for engagement teams make informed trade off decisions and maintain focus on priority outcomes that create value for clients and the company.Possess strong domain experience in manufacturing operations and supply chain processes enabling accurate understanding of client challenges and effective translation into relevant MarTech solutions.Utilize advanced skills in go to market planning including segmentation positioning and channel optimization to guide delivery of programs that accelerate adoption of products and services.Exhibit high proficiency in stakeholder management communication and negotiation to handle complex client interactions align diverse perspectives and secure commitment to delivery plans.Demonstrate familiarity with hybrid working best practices such as remote collaboration tools structured communication rhythms and outcome based performance tracking to keep engagement teams productive and cohesive.Apply solid knowledge of project and program management methodologies to structure delivery manage risks and ensure that scope schedule and quality expectations are consistently met.Certifications Required
Preferred certifications include PMP or equivalent program management credential and a recognized MarTech or marketing technology certification such as Adobe or Salesforce.
