Engagement Ambassador

Role & responsibilities

-Managing HCPs, HCOs, patients and pharmaceutical stakeholders both pre-and-post engagement, providing high-quality, white-glove interactions - Addressing external expert onboarding challenges, supporting the issuance of contracts as needed, and facilitating redline requests and escalations

-Handling complex external expert inquiries with a high degree of care and follow through, supporting invoice/payment queries and answering business owner questions

-Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signer

-Review contract redline requests to adhere to established standards and escalate to Legal for review
-Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data, in alignment with Sunshine Act / Open Payments and EFPIA reporting requirements

Preferred candidate profile

- At least 4 years of experience in life science meetings and events, pharmaceutical, device or healthcare setting working with HCPs, HCOs or patients
Understanding of HCP engagement compliance and regulatory environment both domestically and internationally

-Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable, including working knowledge of Anti-Kickback Statute (AKS), FCPA, ---Sunshine Act/Open Payments, and EFPIA/PhRMA codes

-Significant customer service experience, with ability act as a liaison across multiple stakeholder groups and to consistently deliver white glove service.
-Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution

- At least a Bachelor's degree
- At least 4-8 years of experience

Looking who can join within 30 Days.