Eng I, Eng Run

Job Description

Application Production Support

• Provide day-to-day support for business applications and resolve client-reported issues in a timely and professional manner.
• Investigate, diagnose, and resolve application, data, and system-related incidents.
• Monitor application health, system performance, and batch processing activities to ensure service availability and reliability.
• Perform regular system checks and proactively identify potential issues before they impact users.
• Coordinate with development, infrastructure, and business teams to resolve complex production issues.

Data Management Monitoring

• Intermediate SQL skills with an understanding of relational databases, data models, and database concepts.
• Basic to intermediate programming or scripting knowledge (Python preferred).
• Basic understanding of ETL and ELT processes, job scheduling tools (e.g., AutoSys, UAC), and data pipeline operations, with the ability to support troubleshooting and issue resolution under the guidance of senior engineers.
• Ability to support routine production operations and assist in resolving data processing and batch scheduling issues.
• Familiarity with data warehousing concepts and batch processing is a plus.
• Exposure to cloud technologies such as Snowflake, AWS Services, or Informatica Cloud is a plus.

System Enhancements Upgrades

• Assist in application releases, upgrades, and system enhancements.
• Participate in testing activities, validate functionality changes, and support user acceptance testing.
• Support implementation of small enhancements and automation opportunities to improve operational efficiency.
• Contribute to continuous improvement initiatives and process optimization efforts.

Required Skills Experience

• Internship, academic project, or prior experience in data engineering, ETL development, application support, or software development is preferred.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to learn new technologies and adapt to changing business requirements.
• Ability to manage assigned tasks effectively and deliver quality work within established timelines.
• Demonstrates attention to detail, accountability, and a commitment to operational excellence.
• Ability to collaborate effectively with team members, business partners, and support teams in a fast-paced environment.

Documentation Process Improvement

• Maintain accurate and up-to-date support documentation, run books, and operational procedures.
• Identify opportunities to improve team processes, monitoring capabilities, and support standards.
• Ensure adherence to established support processes, controls, and best practices.

Collaboration Customer Service

• Communicate effectively with business users, vendors, and technical teams regarding incidents and service requests.
• Provide exceptional customer support while managing multiple priorities and deadlines.
• Participate in on-call, after-hours, weekend, and holiday support as required.

Preferred Qualifications

• Experience working within Agile/Scrum development environments.
• Exposure to the Financial Services industry is highly desirable.
• Experience with automation, process improvement, and operational excellence initiatives.

Education

• Bachelor's degree in computer science, Information Systems, Management Information Systems, Business Administration, or a related discipline.
• Equivalent relevant work experience may be considered in lieu of formal education.

Working Conditions

• Hybrid work model with 4 days per week in the office.
• Flexibility to support business-critical applications outside normal business hours when required.
• Participation in evening, weekend, holiday, and on-call support rotations.
• Dynamic and fast-paced environment requires collaboration across global teams.

Ideal Candidate Profile

A successful candidate will combine strong technical troubleshooting skills with excellent customer service, demonstrate ownership of production environments, proactively improve operational processes, and contribute to maintaining a stable and reliable application support landscape.

Job Type

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt

Yes

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.