Endpoint & OT Support Engineer

Role Overview

We are looking for an Endpoint & OT Support Engineer to support enterprise endpoint infrastructure, IT operations, and OT environments. The candidate should have hands-on experience in Intune administration, Microsoft 365, Active Directory, Windows endpoint management, ITSM processes, and incident management.

Key Responsibilities

• Manage and support endpoints through Microsoft Intune and Windows Autopilot.
• Deploy applications, patches, and security updates across enterprise devices.
• Administer Active Directory, Entra ID (Azure AD), Group Policies, DNS, and DHCP.
• Provide L2/L3 support for laptops, desktops, mobile devices, and OT endpoints.
• Support Microsoft 365 services including Outlook, Teams, and OneDrive.
• Handle Incident, Problem, Change, and Major Incident Management using ServiceNow.
• Monitor endpoint security, compliance, antivirus updates, and vulnerability remediation.
• Manage IT assets, CMDB records, hardware lifecycle, and user access administration.
• Coordinate with internal teams and vendors for issue resolution and service delivery.
• Create SOPs, technical documentation, RCA reports, and operational reports.

Mandatory Skills

• Microsoft Intune Administration
• Windows Autopilot
• Active Directory
• Entra ID (Azure AD)
• Group Policy Management
• Microsoft 365 Administration
• Windows OS Troubleshooting
• ServiceNow / ITSM Tools
• Incident & Problem Management
• DNS and DHCP
• Asset Management
• Endpoint Security & Compliance

Preferred Skills

• OT Device Support & Management
• Zscaler (ZIA/ZPA)
• Windows Server Administration
• Vendor Management
• ITIL Processes
• CMDB Management