Endpoint Engineer, 1

Job Title

Job Description

Endpoint Engineer, 1 is responsible for deploying, maintaining, and troubleshooting a range of enterprise endpoints and desktop technologies. This role supports internal People Inc. employees by ensuring a seamless, efficient, and enjoyable end-user technology experience. The analyst works across platforms to implement best practices in system configuration, security, and performance, while also serving as a key point of contact for escalated technical issues.

Key Responsibilities:

Provide L3 desktop support with effective and timely troubleshooting of complex issues in macOS and Windows OS, that can be related to (but not limited to):

Networking and security

OS migration, provisioning, and deployment

Software deployment, packaging, and installation

Hardware based issues

Virtual environments

Generate custom application packages, automations and deployments.

Assist in operating system and third-party patch management to ensure compliance with security standards.

Continuously monitor the environment for issues, adoption rates, non-compliance, and generate detailed reports to share insights and findings.

Manage certificate securities, including encryption and decryption, and privileged access management.

Use IaC tools such as Terraform to define, deploy, and manage configuration for Jamf Pro, Microsoft Intune, and other endpoint solutions via version-controlled, repeatable automation-improving consistency, auditability, and speed of change while reducing configuration drift.

AI-Driven Endpoint Operations Automation: Leverage automation and AI-assisted analysis to identify endpoint compliance gaps, proactively reduce incident volume, and accelerate troubleshooting and application packaging/deployment workflows across Intune and Jamf to improve security posture and end-user experience.

Maintain clear and proactive communication with end users, keeping them informed on the progress, actions taken, and expected resolution timelines.

Ensure all issues and changes are properly logged, while updating and maintaining process Documentation.

Skills:

Essentials:

Bachelor s degree in engineering (B.E./B.Tech.) with 3-5 years of relevant experience.

Strong expertise in enterprise desktop technologies for both Windows and macOS environments.

Extensive hands-on experience with endpoint management tools such as Microsoft Intune, Jamf Pro, Zoom MDM, and Logitech Sync.

Proficient in application packaging tools including Patch My PC, Microsoft Win32 Content Prep Tool, AutoPkg, Packages.app, and Installomator.

Familiar with security platforms such as Rapid7 and CrowdStrike.

Strong scripting skills in PowerShell and shell (bash, zsh) for automation and system configuration.

Experience interacting and developing with APIs.

Experience managing virtual desktop infrastructures including Microsoft CloudPC, AWS Workspaces and Google Cloud Platform (GCP).

Excellent communication skills with the ability to clearly convey technical information.

Strong analytical and problem-solving abilities to resolve complex technical issues efficiently.

Good to Have:

Understanding of Terraform or other IaC tools

Certification in modern desktop management (MD-101TOO-A) is preferred

Certification in Jamf (Jamf 100, Jamf 200, Jamf 300, Jamf 400)

Certification in ITIL v4