GURUGRAM · FULLTIME
End User Support
Capgemini
Gurugram · onsite · Posted 69d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Provide remote and onsite technical support for Windows 10/11, Microsoft 365 applications, Mobile OS, file and print services, and Office 365 environments.
- Troubleshoot hardware, software, mobility, VDI, and connectivity-related issues to ensure minimal business disruption.
- Manage user access requests, permissions, entitlements, and account administration activities.
- Support new employee onboarding including asset provisioning, system setup, and end-user training.
- Coordinate with vendors for hardware repairs, replacements, and warranty services.
Your Profile
- 4-12 years of experience in End User Computing (EUC), Deskside Support, or IT Service Desk environments.
- Strong hands-on experience supporting Windows 10/11 operating systems and Microsoft 365 applications.
- Experience with Active Directory, Group Policy (GPO), user administration, and access management.
- Knowledge of Intune/Microsoft Endpoint Manager (MEM), SCCM, endpoint deployment, and device lifecycle management.
- Expertise in diagnosing and resolving desktop, laptop, peripheral, printer, and conferencing device issues.
- Understanding of networking fundamentals including LAN, Wi-Fi, VPN, and remote connectivity troubleshooting.
What will you love working at Capgemini
- Work in a dynamic global support environment serving users across multiple geographies and business functions.
- Gain exposure to modern workplace technologies including
- Build expertise in device lifecycle management, workplace transformation, and digital end-user services.Microsoft 365, Intune, SCCM, VDI, and endpoint security solutions.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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Section · 02
Skills
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
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