BENGALURU · FULLTIME
End - User Support & System Maintenance Professional
Enaviya Information Technologies
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
Desktop Support Engineer
Experience: 1-2 Years Type: Full Time
Experience: 1-2 Years Type: Full Time
About the Role
We are looking for an IT Support Engineer / Desktop Engineer to provide on-site technical support for end-user systems, network infrastructure, and IT assets. The candidate will work to ensure smooth IT operations, system performance, and timely issue resolution.
Responsibilities
End-User Support System Maintenance
- Provide L1/L2 support for desktops, laptops, printers, and peripheral devices
- Install, configure, and troubleshoot operating systems (Windows/Linux) and business applications
- Handle user issues related to login/access, email (Outlook/Microsoft 365), and software installations
- Monitor and check system performance; assist end users in resolving performance-related issues
- Install, upgrade, and configure workstations as per company standards
- Set up and maintain peripherals such as printers, scanners, and biometric devices
- Ensure all systems are properly configured, secured, and compliant with organizational policies
Troubleshooting Technical Support
- Provide support for hardware, software, and network-related issues (L2 level, escalating when required)
- Diagnose and resolve LAN/Wi-Fi connectivity and network performance issues
- Perform basic checks and troubleshooting on routers, switches, and firewalls
- Creation of Rules in Firewalls to Allow and Deny traffic
- Troubleshooting of network port and IP accessibility issue
- Coordinate with ISPs and external vendors for network and internet-related issues
Hardware Support
- Diagnose hardware faults including RAM, HDD/SSD, and other components
- Perform desktop and laptop hardware upgrades and replacements
- Ensure all IT equipment is maintained in good working condition
Asset Management Compliance
- Track and maintain IT asset inventory (hardware and software)
- Manage software licenses and ensure compliance
- Ensure systems are updated with patches, antivirus, and security configurations
- Follow company IT policies, standards, and security guidelines
Skills Required
- Strong knowledge of Windows and/or Linux operating systems
- Basic to intermediate understanding of networking (TCP/IP, DNS, DHCP)
- Hands-on experience in desktop/laptop troubleshooting and hardware support
- Ability to diagnose and resolve system performance issues
- Good communication and coordination skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
L2 Supportit operationsDNSfirewallsAsset ManagementIt AssetMicrosoft 365Computer NetworksDesktop SupportLaptop TroubleshootingNetwork InfrastructureAntivirusmaintenancecomplianceIT SupportHardware SupportLinux
Section · Company
About Enaviya Information Technologies
Enaviya Information Technologies
IT Services & Consulting
75
employees
2006
20 years old
Bangalore / Bengaluru, Karnataka
India
₹7.5L PA avg
Avg at Enaviya Information Technologies
About
Enaviya Information Technologies offers software development and consulting services, leveraging advanced technologies to enhance business performance for clients.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.0/ 5
Culture
3.4
Career growth
3.1
Work-life
3.2
Employees rate it well for
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