End User Support Specialist

Job Title: IT Support Specialist (L1) – On-Demand Backfill

Engagement Type: On-Demand / Backfill -Based (Contract)

Compensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)

Potential for Full-Time Conversion:Possible, based on performance and client need

Job Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Strong performers may be considered for full-time opportunities down the line.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
• Provision, deploy, replace, and decommission IT equipment
• Troubleshoot hardware, software, connectivity, and user-related issues
• Coordinate escalations with Level 2 support teams

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment
• Assist with smart office solutions, digital signage, and conference room technologies
• Coordinate with vendors and support scheduled maintenance activities

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets
• Conduct inventory audits and maintain accurate asset records
• Coordinate warranty repairs, device redeployment, disposal, and stock management
• Ensure compliance with asset management policies and audit requirements

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects
• Assist with business events, demonstrations, and technology deployments
• Provide remote hands support and escort third-party vendors when required

Required Skills:

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)
• Experience with hardware asset management and inventory control
• Strong troubleshooting, documentation, and customer service skills
• Ability to work independently and coordinate with remote support teams and vendors
• Flexibility to respond on short notice for dispatch-based assignments

Compensation & Terms:

• $18 ( 1800 INR ) per day , paid only for days worked when dispatched
• On-demand basis assignments as required, no guaranteed hours
• Opportunity to transition to full-time based on performance