End User Support Engineer

Roles and Responsibilities :

• Provide technical support to end users through phone, email, or in-person visits.
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install new software applications on company devices and configure settings as needed.
• Escalate complex issues to senior engineers or third-party vendors when necessary.

Job Requirements :

• 2-3 years of experience in desktop support or IT support role.
• Strong knowledge of Windows operating systems (Windows 10) and basic networking concepts.
• Ability to troubleshoot common hardware problems with desktops/laptops/printers/peripherals.