End User Engineer

Location: Navi Mumbai,Mumbai (All Areas),Mumbai

Job Description Provide first/second level contact and problem resolution for user issuesProvide timely communication on issues status and resolutionMaintain ticket updates for all reported incidentsInstall, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office 2016 Office 19, another authorized desktop applicationInstall, upgrade, support and troubleshoot for printers, computer hardware Conference roomPerforms general preventative maintenance tasks on computers, laptops, printersPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipmentUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareInstall, support and troubleshoot for email configuration on mobile