End User Computing Engineer

• Chennai, India

Skills Unified CommunicationsUCCollaboration PlatformsCisco CUCMNice RecordingWebexMicrosoft TeamsIPC NTRCisco NTRVideo ConferencingVoice SystemsTelephonyUser ProvisioningAccess ControlSystem MonitoringITSMIncident ManagementChange ManagementProblem ManagementSLA ManagementRoot Cause AnalysisTroubleshootingSystem DocumentationRunbooksSecurity ComplianceAudit SupportCapacity PlanningPerformance MonitoringVendor ManagementTechnical SupportCommunication Skills

Job Description As a Level 2 EUC Engineer within Technology Services Delivery Group (TSG), you will be responsible for the operations, maintenance, and support of voice, unified communications & collaboration platform and video conferencing infrastructure. You are to support end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony, while minimizing downtime for various collaboration services. You will interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Network — to manage capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.

Responsibility

• Perform daily health checks, monitoring and maintenance of unified communications and collaboration platforms (IPC NTR, Cisco NTR, MS Teams and Webex),Troubleshoot and resolve technical issues, including escalation to approved vendors, ensuring service availability within defined service level agreement,Manage user provisioning, configuration, and access controls across unified communications and collaboration platforms,Create and maintain system documentation, runbooks and operational procedures,Utilize monitoring tools to track performance, availability, and usage metrics,Generate regular reports on system performance (capacity and utilization), patching status against compliance standards,Evaluate, test and implement technical change requests to fix, patch, or upgrade the services,Investigate and resolve escalated issues from Level 1 support related to voice, video conferencing, messaging, and collaboration tools,Perform root cause analysis and implement long-term fixes for recurring issues,Manage requests (service requests, change requests) within established SLAs,Collaborate with global teams, vendors and internal stakeholders to ensure service alignment,Support onboarding and training initiatives related to unified communications and collaboration tools,Ensure systems comply with security policies and standards and regulatory requirements,Support audit and compliance activities,Maintain accurate documentation of configurations, changes, and troubleshooting steps,Assist remotely in the execution of UC-related projects such as office moves, system migrations, or new feature rollouts

Qualification

• Relevant tertiary qualifications, preferably in Information and Communications Technology fields Job Overview
• Date PostedNovember 21, 2025
• LocationChennai, India
• TypeFull Time
• Experience5 - 8 years
• CTCBudget not specified