CHENNAI · FULLTIME
End User Computing Analyst
NTT DATA BUSINESS SOLUTIONS
Chennai · onsite · Posted 61d ago
Sourced from
Undisclosed1–3 yrsfulltimeChennai
About a minute. You'll make an account on the way through.
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- Found the form on Naukri · 15 questions to answer1.8s
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Section · 01
About this role
Roles and Responsibilities:
- End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
- Addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
Requirements:
- 1- 3 years of experience in Desktop and Laptop support.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Sourced from naukri
Section · 02
Skills
Network InstallationLaptop SupportTroubleshootingcustomer feedbackEditorEnd User ComputingWindows Operating SystemComputer NetworksTechnical DocumentationDesktop Supportremote troubleshootingdesktop applicationsEnd User Support
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
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