Enablement Trainer

The Technology Enablement Trainer strengthens Customer Success by delivering the training and resources that help teams excel in key processes and effective use of internal tools.  In this role, you will become an expert in key internal systems and tools and/or a business area (like Professional Services, or Vertical Customer Success).  You will create and deliver interactive courses to increase the knowledge and technical skills of our teams.  The Technology Enablement Trainer will collaborate closely with our business teams, and other training experts, to deliver quality content that sets team members up to succeed through optimal use of systems and tools.

What you will do: Collaborate with business area leaders and subject matter experts to understand and define training goals

Design and develop engaging and effective training courseware through scripting, narration, demonstration, graphics, and learning activities

Apply adult learning methodologies and techniques in course development

Lead virtual training sessions

Edit, upload & organize content that you & others create in our learning management system

Create AI coaches to supplement training courses.

Monitor training consumption & provide monthly reporting (with help from the reporting team) and recommendations for enablement based on consumption patterns

Prioritize and manage projects to completion and meet desired milestones

What you will bring: 2-4 years of experience in corporate learning and development

Experience working with business leaders and translating business goals into training requirements

Exceptional writing skills

Experience creating training content and materials

Experience using recording & editing tools, (Camtasia preferred)

Experience using Docebo or other learning management systems

Proven project management skills

Bonus : Experience using Generative AI tools

Expected working hours are 1:00 PM–10:00 PM IST, with occasional flexibility to support collaboration during U.S. East Coast business hours.

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