EMS / SLA Administrator

Role: EMS Administrator

Required Technical Skill Set: EMS administrator, EMS tools - UCMDB, HP Service Manager, HP APM, NNMi

Desired Experience Range: 4-8 Years

Location: New Delhi

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

• Java developer who has worked on Websphere portal
• Must be MCA/M. Tech/B.Tech/B.E. with minimum of 4 years of relevant experience in managing EMS
• Will be working from office in shifts across 24*7

Good-to-Have

• administration of EMS Tools (HP Service Manager, HP APM, NNMi), UCMDB

Responsibility of / Expectations from the Role

1. Monitoring and administration of EMS Tools (OMI, OBR, Nagios/ APM/RUM/Diagnosticis/NNMi/NPS/Service Manager/UCMDB

2. SLA Administration like Preparation of SLA Reports (daily/weekly/monthly), ensuring SLA Data Availability in tools

3. Follow-up with teams for availability of SLA Data

4. Co-ordinate with Third Party Auditor for closure of SLA Audits