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    Job · 13919607

    Hewlett Packard Enterprise logo

    EMS Administrator - L3

    Hewlett Packard Enterprise · Bengaluru · onsite · Posted 57d ago

    Undisclosed5–10 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    EMS Administrator - L3
    This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.
    Job Description
    HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you.
    What you will do:
    • Own the end-to-end administration, health, and configuration of the full CCCC EMS and ITSM tool stack: Motadata AIOps (event correlation, threshold alerting, service check URL polling), Motadata ServiceOps (ITSM / ticketing / KM DB), VuNet aiAPM (application performance monitoring / RUM), Seceon aiSIEM (security event management), and Trend Micro Apex One (EPP console)
    • Configure and maintain all monitoring policies, alert thresholds, webhook integrations, and correlation rules across the EMS stack; ensure all source feeds are ingesting correctly from DoP NI, NGC, DOP IT 2.0 apps, and other integrated systems
    • Own and maintain the API integration between Motadata ServiceOps and DoP CRM/Support Desk; ensure the five mandatory common fields (Module, Sub-Module, Category, Subject, Description) are correctly mapped; co-ordinate with DoPs Vidyadhar / Support Desk technical team on master data synchronisation (lookup dropdown exchange only)
    • Ensure deduplication rules in ServiceOps are functioning correctly for automated webhook-triggered tickets; prevent alert storms from generating duplicate records in either ServiceOps or DoP CRM
    • Manage Motadata ServiceOps ITSM configuration for SLA tracking: service check URL polling for availability SLAs; ticket API with location-category tags field networks; severity tags (1/2/3) for Cloud Infra; Call centre management solution.
    • Administer the CCCC video wall dashboard solution - maintain panel layouts, KPI tile configurations, and data source connections for all integrated feeds (BSNL, NGC, NI, VuNet, Seceon, CRM incident counts, call centre agent metrics)
    • Manage tool licences, user accounts, access controls, and agent/probe deployments across all monitored environments; track licence expiry dates and alert ahead of renewal deadlines
    • Co-ordinate with OEM vendors (Motadata, VuNet, Seceon) for product patches, upgrades, rule customisation, and technical support; manage OEM support tickets to resolution
    • Provide EMS data extracts and raw event logs as required for RCA investigations, VAPT audits, and ad-hoc DoP requests
    What you will bring:
    B.E / B.Tech / M.Tech / MCA or equivalent
    Min. Experience
    More than 5 years of hands-on experience in application administration or IT operations, with specific exposure to EMS, AIOps, or ITSM platform management
    • In-depth proficiency in Motadata AIOps and ServiceOps EMS tool; working knowledge of VuNet APM and Seceon SIEM configuration
    • SNMP, syslog, REST/webhook API integration, service check URL monitoring, and event correlation concepts
    • ITSM platform administration: ticket workflows, SLA policy configuration, classification gates, and API field mapping
    • Linux/Windows server administration for tool hosting, agent deployment, and log management
    • Dashboard design: experience configuring monitoring visualisation tools (Grafana, Motadata dashboards) for video wall / NOC display contexts
    Preferred Certifications
    ITIL Foundation; vendor certification for Motadata / relevant EMS tool (preferred)
    What We Can Offer You:
    Health Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #operations
    Job:
    Services
    Job Level:
    TCP_04
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    GrafanacrmAIOpsCloud Infraclassificationauditsapplication performance monitoringApmcorrelationDashboardhostingDashboard DesigndeploymentApexcloudDigital TransformationAdministrationEvent ManagementAPI Integration

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

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    EMS Administrator - L3 · waiting for your command