EMR Support Executive (Technical Support)

Position: EMR Support Executive Technical Support
Location: Makarba, Ahmedabad
Work Mode: Work from Office
Shift: Night Shift 6:30 PM to 3:30 AM
Working Days: Monday to Friday (5 Days)
Industry: Healthcare IT

About the Role

We are looking for an EMR Support Executive to provide technical support to healthcare clients/users and assist with issues related to EMR/EHR applications and healthcare IT systems.

Key Responsibilities

• Provide technical support and troubleshooting for EMR/EHR applications.
• Handle user queries and technical issues through voice calls, email, and ticketing systems.
• Troubleshoot application, login, access, connectivity, and basic system-related issues.
• Understand and resolve issues related to EMR workflows and healthcare software.
• Create, update, and maintain support tickets with accurate issue details and resolutions.
• Escalate complex technical issues to the appropriate internal teams.
• Follow up on open tickets and ensure timely resolution as per defined SLA/TAT.
• Maintain proper documentation of recurring issues, solutions, and troubleshooting steps.
• Coordinate with clients, healthcare staff, and internal technical teams when required.
• Provide clear and professional communication to users while resolving technical issues.

Required Skills

• 1-3 years of experience in EMR/EHR Technical Support, Healthcare IT Helpdesk, or Healthcare Technical Support.
• Voice Process experience is mandatory.
• Good understanding of EMR/EHR applications and healthcare workflows.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work independently during night shifts.
• Basic knowledge of computers, networking, browsers, and application troubleshooting.
• Experience with ticketing/helpdesk tools will be an advantage.

Candidate Preference

• Local Ahmedabad candidates preferred.
• Candidates must be comfortable working from the Makarba, Ahmedabad office.
• Candidates must be comfortable with the 6:30 PM 3:30 AM night shift.
• EMR/EHR Technical Support + Voice Process experience is mandatory.

: [email removed] : [phone removed]