Employee Success & Experience Executive

Employee Success & Experience Executive

Position Overview

The Employee Success & Experience Executive will be responsible for driving employee happiness, engagement, culture, and retention at Glow Clinic. The role will act as a key point of contact for employees throughout their journey with the organisation, ensuring they feel heard, valued, supported, and connected to the organisation's culture and values.

Key Objectives

• Improve employee retention and reduce unexpected or regrettable resignations.
• Strengthen employee engagement and organisational culture.
• Identify and address employee concerns before they escalate.
• Build a positive and supportive employee experience.
• Develop initiatives that enhance employee satisfaction and belonging.
• Strengthen Glow Clinic's employer brand and employee value proposition.

Key Responsibilities

1. Employee Experience & Engagement

• Own and continuously improve the employee journey from onboarding through exit.
• Plan and execute employee engagement and culture-building initiatives.
• Conduct regular pulse surveys and analyse employee feedback.
• Drive employee recognition initiatives and ensure participation across teams.
• Strengthen internal communication and employee connect.
• Identify opportunities to improve overall employee satisfaction and engagement.

2. Employee Grievances & Conflict Resolution

• Act as a trusted point of contact for employee concerns and grievances.
• Handle employee grievances with confidentiality, empathy, and professionalism.
• Conduct confidential meetings and gather relevant information during investigations.
• Identify appropriate resolution options and develop action plans.
• Follow up on grievances until resolution and formally close cases.
• Identify recurring concerns and recommend preventive measures.

3. Employee Retention & Early Warning System

• Monitor employee behaviour and workplace indicators to identify potential attrition risks.
• Track early warning signs such as:
• Increased absenteeism or leave patterns
• Changes in employee behaviour
• Decline in performance
• Peer conflicts
• Concerns regarding compensation
• Career aspirations or lack of growth
• Reduced engagement
• Feedback received from managers
• Conduct regular stay interviews with employees identified as retention risks.
• Recommend and implement appropriate retention strategies.
• Maintain an attrition dashboard and provide regular insights to management.

4. Manager Coaching & Employee Relations

• Partner with managers to identify and address employee concerns at an early stage.
• Coach managers on effective employee communication, engagement, and conflict handling.
• Support managers in creating a positive team environment.
• Facilitate constructive conversations between employees and managers when required.

5. Exit Interviews & Attrition Analysis

• Conduct structured exit interviews with departing employees.
• Identify recurring reasons for employee exits and attrition trends.
• Analyse exit feedback and provide actionable recommendations to management.
• Track regrettable attrition and identify opportunities for intervention.

6. Recognition & Culture Building

• Drive employee recognition programs and initiatives.
• Create opportunities to celebrate employee achievements and milestones.
• Promote Glow Clinics culture, values, and employee-centric practices.
• Support initiatives that strengthen employee belonging and team cohesion.

Required Skills & Competencies

• High emotional intelligence and empathy
• Strong interpersonal and communication skills
• Excellent conflict resolution and grievance-handling abilities
• Ability to maintain strict confidentiality
• Strong employee relationship management skills
• Ability to conduct interviews and facilitate difficult conversations
• Proficiency in HRMS and employee data management
• Good working knowledge of MS Excel and HR reporting
• Strong analytical and problem-solving skills
• Ability to facilitate employee engagement and culture initiatives

Ideal Candidate Profile

The ideal candidate should be highly approachable, emotionally intelligent, and genuinely passionate about creating a positive employee experience. They should be comfortable handling sensitive employee matters, analysing people data, facilitating difficult conversations, and working closely with managers and leadership to build a healthy and engaging workplace culture.