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    Job · 21169521

    BENGALURU · FULLTIME

    Employee Services Specialist (US Shift)

    Applied Materials

    Applied Materials

    Bengaluru · onsite · Posted 6d ago

    Sourced fromNaukri
    Undisclosed2–5 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Who We Are
    Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
    What We Offer
    Location:
    Bangalore,IND
    At Applied Materials, we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .
    Employee Services (HR Direct - US)
    Summary:
    The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information.
    The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner.
    Role will require you to work on shift basis.
    Key Responsibilities:
    • Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
    • Has knowledge of the US mobility immigration process.
    • Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
    • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
    • Actively participate in process improvements to improve the efficiency of the Customer Service.
    • Maintains team professionalism in confidentiality, integrity, and company data protection.
    Skills, Knowledge, Experience:
    • Active Listening: Listening to a customers questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution.
    • Technical knowledge: As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting analytics.
    • Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day.
    • A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.
    Requirements :
    • Full proficiency in English is a must.
    • Excellent communication and interpersonal skills with a creative mindset.
    • Experience working in customer service
    • Bachelors degree
    Experience : 2 to 4 years (Strictly not more than 5 Years)
    Joining Location Bangalore, Whitefield
    Job timing 8:30 PM to 5:30 AM / 09:30 PM to 06:30 AM (US Shift)
    Shift allowance available apart from the compensation.
    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
    Additional Information
    Time Type:
    Full time
    Employee Type:
    Assignee / Regular
    Travel:
    Not Specified
    Relocation Eligible:
    Yes
    Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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    Section · 02

    Skills

    Customer Serviceorientationhrsdinterpersonal skillsServicenowtechnical skillssemiconductorhr processesProcess ImprovementsWorkdayCompensationCommunication Skillsexcelperformance managementRecruitment

    Section · Company

    About Applied Materials

    Applied Materials

    Applied Materials

    Semiconductors

    3.5k+

    employees

    2002

    24 years old

    Santa Clara, California

    United States (USA)

    About

    Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display, and solar photovoltaic industries.

    Industries

    SemiconductorsManufacturingEngineering & Construction

    Employee ratings

    573 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    3.1

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance94Work Culture74Senior Management54Salary53Learning43

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