Employee Relations Specialist
TP · Noida · onsite · Posted 57d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective employee relations strategies to enhance workplace culture and productivity.
- Foster positive relationships with employees, management, and other stakeholders through regular communication and feedback sessions.
- Handle employee complaints and conflicts fairly and promptly, ensuring compliance with company policies and procedures.
- Collaborate with the HR team to design and deliver training programs on employee engagement, retention, and conflict resolution.
- Analyze employee data and metrics to identify trends and areas for improvement in employee relations.
- Provide coaching and guidance to managers and employees on best practices for effective communication and conflict resolution.
Job Requirements
- Proven experience in employee relations, preferably in a BPO/Call Centre environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong analytical and organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- Experience with conflict resolution and mediation techniques is an asset.
- Familiarity with HR systems and software, including talent management tools and performance management systems.
Sourced from naukri
Skills
Customer ExperienceEmployee RelationsHr Systemstraining programsbpo call centreTalent managementperformance management systemsEmployee Engagementbpocomplianceperformance managementCommunication And Interpersonal Skills