Employee Care Team Associate HR Shared Services

Employee Care Team Associate HR Shared Services

Experience: 14 Years
Location: Pune Banner
Shift: 5:30 PM 2:30 AM IST
Work Mode: Work from Office
Transportation: Two-way cab facility available

Job Summary

We are looking for an Employee Care Team Associate – HR Shared Services to join our team in Pune. The role involves providing excellent customer support to US, USA, UK and Canada-based employees/customers through international voice support.

The ideal candidate should have strong English communication, customer service, problem-solving and query-resolution skills.

Key Responsibilities

• Handle international inbound and outbound voice calls from US, UK and Canada customers/employees.
• Provide professional and timely support while interacting with international customers.
• Understand and resolve employee queries related to Payroll, Benefits and other HR-related services.
• Troubleshoot customer/employee concerns and provide appropriate resolutions.
• Ensure excellent customer experience and maintain high service quality.
• Follow defined SOPs, processes and quality standards.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined quality, productivity, SLA and customer satisfaction targets.

Required Skills & Qualifications

• 1–4 years of experience in Customer Support / Customer Service / International Voice Process.
• Experience handling international voice calls is mandatory.
• Experience interacting with US/USA, UK or Canada customers/clients/employees.
• Strong verbal and written English communication skills.
• Excellent problem-solving and analytical skills.
• Good listening and interpersonal skills.
• Ability to handle customer queries professionally and patiently.
• Candidates with experience in Payroll, Benefits, HR Shared Services or Employee Support will be preferred.

Shift & Benefits

• Shift Timing: 5:30 PM – 2:30 AM IST
• Location: Pune – Banner
• Two-way cab transportation provided.
• Work from office.