Employee Care Team Associate HR Shared Services

Hi,

We are currently hiring for Employee Care Team Associate HR Shared Services at Clean Harbors (GCC - Product), a global leader in environmental and industrial services.

Position: Employee Care Team Associate HR Shared Services

Experience: 1+ Years

Location: Pune, Baner

Working Hours: 05:30 PM 02:30 AM IST (two way cab)

Job Title: Employee Care Team Associate HR Shared Services

Shift Timings: 05:30 PM 02:30 AM IST. Willingness to work from office and stretch when business requires

Role Brief:

Note: If you do not have experience in HR Administration or a related field, you should have excellent communication skills, experience in international voice processes and inbound calls, and a strong ability to resolve employee/customer issues within the defined TAT/SLA.

This is a role of an HRSS ECT Associate who will primarily be responsible for our Employee Care Contact Center Team supporting our US & Canada employees.

Job Description:

Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times

Provide exceptional customer service to all our employees and internal stakeholders who call in, promptly addressing inquiries and resolving issues related to Benefits, Payroll & other category of requests

Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization

Stay up-to-date with company policies, procedures, and legal requirements and always ensure compliance

Meet process SLAs/ metrics, productivity and quality targets within the established timelines

Raise process related issues/ concerns on time with process excellence and team lead

Provide support in other HR Shared Services areas, such as benefits administration, employee data management, and employee record keeping, as needed

What will you bring in?

Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent experience)

Minimum of 2-3 years of experience in HR Administration

Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment

Excellent attention to detail and accuracy in data entry and record keeping

Strong communication skills, both written and verbal, with the ability to communicate effectively with employees at all levels of the organization

Ability to handle confidential information with discretion and professionalism

Proficient in MS Office (Word, Excel, PowerPoint) and experience with HRIS or other HR systems

If you're interested in exploring this opportunity, please reply with your updated resume along with the following details:

Email Id: [email removed]

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period(with LWD): If serving LWD:

Current Location:

Looking forward to hearing from you!

Regards,

Shashank Abraham

Talent Acquisiton - HR | Clean Harbors