Employee Benefits

Role: Team Member - Claim Processing

Key Responsibilities:

• Be focused in processing, verifying, and managing claims for reimbursements.
• Ensuring accurate payments by preparing files and ensuring timely payments.
• Maintain track of Payments made and Fallouts.
• Handling Fallouts diligently and taking them to logical closures.
• Handle various aspects of the claim lifecycle, from initial review to final payment

including regular follow ups with multiple stakeholders Customer, Client, F&A,

vendor portal.

• Adhering to company policies and regulations.
• Responding to employee queries with TAT.

Work Experience:

04 to 06 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

• Commerce Graduate.
• Strong Communication skills.
• Analytical and Problem solving
• Able to work under pressure
• Able to effectively collaborate.
• Customer Centric behavior.

Technical Knowledge

• Knowledge of MS Excel, Outlook, SAP

Role: Team Lead / SME – Employee Benefit

Key Responsibilities:

• Review claims processed by the team for correctness and completeness.
• Serve as SPOC for stakeholders addressing inquiries and providing updates.
• Guide the team of processors and oversee their performance.
• Analyze claims to identify trends, detect potential frauds and areas of

Improvements.

• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met.

Work Experience:

~ 6 to 8 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

• Commerce Graduate.
• Strong Communication skills.
• Analytical and Problem solving bent of mind.
• Able to work under pressure to meet timelines.
• Able to effectively collaborate.
• Customer Centric behavior.

Technical Experience

• Experience in MS Outlook, MS Excel, SAP

Role: Group Lead – Employee Benefit

Location: Pune

Key Responsibilities:

• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of

Improvements

• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLAs & KPIs are consistently met
• To have Finance & Accounting background (AP/AR)

Work Experience:

~ 12 to 15 years of experience managing Client management in the FnA background/HRO

background, claim reimbursements, especially travel claims

Skills and Qualification:

• Commerce Graduate
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior

Technical Experience

• Experience in MS Office, MS Excel, SAP