Employee Benefits Manager

Role & responsibilities

Senior consultant 12 years with strong expertise in Employee Benefits and Benefits Brokerage functions
Acts as a transformation catalyst by engaging with HR benefits administration and broker teams to assess processes and drive AIled enablement
Focus on automating nonvalueadded activities to improve efficiency and enable teams to concentrate on strategic advisory cost optimization and employee engagement
Locations Positions Grade
Offshore India Pune Mumbai Chennai Bangalore Noida 1 position Grade P4 P5
Core Responsibilities
Engage with HR benefits operations and broker teams to understand endtoend benefits lifecycle
Conduct process diagnostics not execution across plan design enrollment servicing and claims
Identify manual repetitive and dataheavy tasks suitable for AI and automation
Define AI use cases eg enrollment automation claims processing query management data analytics
Collaborate with SMEs to validate opportunities and prioritize based on business impact
Develop transformation roadmap focusing on cost optimization efficiency and employee experience
Translate business insights into AIautomation use cases and solution design inputs
Develop business cases with measurable outcomes cost reduction productivity uplift improved engagement
Partner with technology teams for solution implementation
Drive adoption and enable shift toward valueadded advisory activities
Key Functional Exposure
Plan Design Benefits strategy benchmarking carrier selection
Enrollment Open enrollment eligibility management decision support
Servicing Employee queries policy administration renewals
Claims Claims submission validation adjudication support
Compliance ACA HIPAA regulatory reporting
Advisory Cost optimization employee engagement benefits utilization
AI Enablement Focus
Automate benefits enrollment workflows eligibility checks and document processing
Use AI for claims processing data extraction and validation
Enable conversational AI for employee query handling and support
Leverage analytics for personalized benefits recommendations and cost optimization
Reduce administrative workload to enable focus on advisory and strategic functions
Required Experience
12 years in Employee Benefits Insurance with brokerage or consulting experience
Strong exposure to HR benefits administration and carrier interactions
Experience in process consulting diagnostics and transformation
Exposure to AI automation and analyticsdriven initiatives
Strong stakeholder engagement and workshop facilitation skills
Key Attributes
Strong consulting mindset with ability to influence without direct ownership
Ability to connect business problems with AItechnology solutions
Structured thinking and outcomedriven approach
Focus on productivity cost optimization and value realization