Email Support
Tech Mahindra · Mumbai · onsite · Posted 46d ago
Not disclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a dedicated Email Support professional to join our team in Tech Mahindra
Chandivali Location. The ideal candidate will have 2-7 years of experience in customer service, focusing on providing exceptional support via email. This role requires strong communication skills and the ability to resolve customer issues efficiently.
Responsibilities
- Responding to customer inquiries via email in a timely and professional manner.
- Troubleshooting and resolving customer issues efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Providing product and service information to customers as needed.
- Collaborating with other departments to improve customer experience and service delivery.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using email support tools and CRM software.
- Ability to handle multiple tasks and prioritize effectively.
- Basic knowledge of customer service principles and practices.
- Familiarity with common email etiquette and best practices.
Sourced from foundit
Skills
Customer Servicecrm softwareProblem SolvingTroubleshootingtechnical writingConflict Resolutiontime managementEmail ManagementMultitasking
About Tech Mahindra
Tech Mahindra
IT Services & Consulting
119.3k+
employees
1986
40 years old
Pune, Maharashtra
India
About
We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed. We are Tech Mahindra!
Industries
IT Services & ConsultingBPO/KPOConsultingAnalytics & KPOEngineering & Construction
Employee ratings
43,279 reviews
3.4/ 5
Culture
3.2
Career growth
2.7
Work-life
3.4
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