EI
Email Support Specialist
externix informatics pvt ltd. · Gurugram · onsite · Posted 53d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About This Role
Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.
Key Responsibilities
Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.
Key Responsibilities
- Respond to customer emails within the defined SLA
- Draft clear, professional, and empathetic responses
- Escalate complex issues to the appropriate teams
- Maintain logs of all email interactions
- Follow brand tone and communication guidelines
- Excellent written English communication
- Good typing speed and grammar skills
- Basic computer and email proficiency
- Ability to multitask and manage priorities
- Prior email support experience is an advantage
Sourced from foundit
Skills
E-Mail ProficiencyWritten English communicationgrammar skillsTyping Speed