Email Support Executive
Talent Acquaintance · Bengaluru · onsite · Posted 20d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Respond to customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Strong problem-solving and critical thinking skills.
- Proficient in using computer applications and software.
- Ability to adapt to changing processes and procedures.
- Strong attention to detail and ability to maintain accuracy.
Sourced from naukri
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support