Email Support Executive
TP · Mohali · onsite · Posted 35d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Looking for a skilled Email Support Executive to join our team at Teleperformance Global Business Private Limited. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our clients via email.
Roles and Responsibility - Respond to customer inquiries and resolve issues professionally and promptly.
- Provide exceptional customer service through email support, ensuring high satisfaction rates.
- Collaborate with internal teams to resolve complex customer complaints and concerns.
- Develop and maintain thorough knowledge of products and services to effectively support customers.
- Identify and escalate potential issues or trends to senior management as needed.
- Continuously improve processes and procedures to enhance customer experience and efficiency.
- Excellent written and verbal communication skills are required for effective interaction with customers.
- Strong problem-solving skills are necessary to analyze problems and develop creative solutions.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in using computer systems and software applications, including CRM tools and ticketing systems.
- Strong analytical skills are needed to identify trends and patterns in customer interactions.
- Experience working in a BPO or IT-enabled services environment is preferred.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionemailTalent managementEmployee Engagementclient relationshipRecruitment