Email Support Executive, MIS
Aarav Global Products & Services · Mumbai · onsite · Posted today
About a minute. You'll make an account on the way through.
About this role
Handle and process customer complaints and queries.
Understand the issue and pass/escalate queries to the relevant internal team for resolution.
Track complaints and follow up with the concerned team until closure.
Maintain proper records and documentation of complaints and query status.
Prepare and maintain MIS reports related to complaints, queries, TAT, pending cases, and closures.
Generate daily/weekly/monthly reports and ensure accuracy of MIS data.
Analyze MIS data and share relevant updates with internal stakeholders.
Communicate professionally with customers through emails with good email etiquette.
Proficient in MS Office Suite, especially Excel, Word, and Outlook.
Experience in the Banking & Financial Services domain is mandatory
Sourced from naukri