Email Support Associate

Job description

• Handle customer queries and concerns through professional and timely email communication.
• Provide accurate information and effective solutions to international customers.
• Understand customer requirements and resolve issues while maintaining high service quality.
• Follow established processes, communication standards, and company policies.
• Maintain accurate records of customer interactions and update relevant systems.
• Coordinate with internal teams to resolve customer issues when required.
• Ensure timely responses and meet defined productivity and quality targets.
• Maintain a positive, professional, and customer-focused approach in every interaction.
• Work effectively in a fast-paced international customer support environment.
• Be flexible to work in rotational/night shifts based on business requirements.

Job Benefits

• Job Location: Kochi, Kerala
• Shift: Night Shift / Rotational Shift
• Free Cab Facility: Company-provided transportation for eligible shifts
• Work Environment: Friendly, supportive, and professional workplace
• Opportunity to work with international customers
• Career growth and learning opportunities
• Attractive salary and employee benefits

Interested Candidates

If you are interested in this opportunity, please share your updated resume with [phone removed].