Email & Chat Support (Non Voice Process ) Professional

E-Relationship Associate - Email Chat Support

Experience: Freshers (0-1 years); Qualification: Any Graduate; Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance); Shift: UK/US Rotational Shifts; Week Off: Rotational Week off; Payroll: Flexwork; Work Mode: Work from Office

Job Overview

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.

Responsibilities

• Handle customer queries through email and chat.
• Understand customer concerns and provide accurate solutions.
• Maintain professional and courteous communication.
• Resolve queries within the defined turnaround time.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Requirements

• Any Graduate; Freshers can apply.
• Good written and verbal communication skills.
• Strong English reading and writing skills.
• Good typing and computer skills.
• Ability to multitask and handle multiple customer conversations.
• Customer-focused attitude and good problem-solving skills.
• Willingness to work in UK/US rotational shifts.

This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.