Email & Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide top-notch support to clients through various communication channels.
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently.
- Collaborate with internal teams to improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide accurate information.
Job Requirements
- Excellent language proficiency, specifically B2 level.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in using computer systems and software applications.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
- Educational background: 10th + 2.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionChatEmployee Engagementclient relationshipRecruitment