Email Chat Support Executive (Non-Voice)

Flexwork is an AI-powered talent platform dedicated to bridging the gap between skilled professionals and meaningful employment opportunities. We connect businesses with verified talent for remote, short-term, project-based, and full-time roles while empowering fresh graduates, career restarters, freelancers, and professionals from diverse backgrounds to build successful careers.

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring good written English communication and good customer-handling skills.

E-Relationship Associate - Email Chat Support

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.

Key Responsibilities

Handle customer queries through email and chat.

Understand customer concerns and provide accurate solutions.

Maintain professional and courteous communication.

Resolve queries within the defined turnaround time.Escalate complex issues to the appropriate team

.Maintain accurate records of customer interactions.Meet quality, productivity, and customer satisfaction targets.

Requirements

Any Graduate; Freshers can apply.

Good written and verbal communication skills.

Strong English reading and writing skills.

Good typing and computer skills.

Ability to multitask and handle multiple customer conversations.

Customer-focused attitude and good problem-solving skills.

Willingness to work in UK/US rotational shifts.

 

Important This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.