Email & Chat professional

Job Summary

We are looking for Customer Support Executives to join our Email & Chat Support Process at Bengaluru location. The role involves handling customer queries through email and chat, providing accurate resolutions, and ensuring a high-quality customer experience.

Responsibilities

• Handle customer queries and concerns through email and chat channels.
• Understand customer requirements and provide accurate and timely resolutions.
• Maintain professional and customer-friendly communication.
• Ensure all customer interactions are handled within the defined TAT and quality standards.
• Follow process guidelines, SOPs, and company policies.
• Accurately document customer interactions and update relevant information in the system.
• Escalate complex or unresolved issues to the appropriate team.
• Meet defined productivity, quality, and customer satisfaction targets.
• Maintain confidentiality of customer and company information.
• Adapt to process changes and updates as required.

Eligibility & Requirements

• Graduate or equivalent qualification.
• Good written English communication skills.
• Strong typing, comprehension, and email writing skills.
• Ability to communicate professionally through chat and email.
• Good analytical and problem-solving skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Prior experience in email/chat support, BPO, customer service, or non-voice processes will be an advantage.
• Freshers with good written communication skills may also be considered.
• Must be comfortable working 6 days a week.
• Must be willing to work in rotational shifts and accept rotational weekly offs.

Shift & Work Conditions

• Working Days: 6 days per week
• Weekly Off: Rotational
• Shift: Rotational
• Work Location: Bengaluru
• Work Mode: Work From Office

Key Skills

• Excellent written communication
• Good typing speed and accuracy
• Customer handling skills
• Attention to detail
• Problem-solving ability
• Multitasking
• Time management
• Ability to work in a target-driven environment
• Ability to communicate professionally through chat and email

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.