{"@context":"https://schema.org","@type":"JobPosting","title":"Email Chat Process Professional","description":"

Key Responsibilities:

Respond to customer queries via email and chat in a professional and timely manner.
Provide accurate information about products, services, policies, and processes.
Troubleshoot issues, escalate complex cases, and follow up until resolution.
Maintain and update customer records in CRM or ticketing tools.
Ensure high-quality communication with proper grammar, tone, and accuracy.
Meet performance metrics like response time, resolution time, and customer satisfaction.
Collaborate with other departments to resolve queries efficiently.

Requirements:

Graduate/Undergraduate with good communication skills.
Prior experience in email/chat support is preferred (Fresher with good written English can apply).
Excellent typing speed and accuracy.
Strong comprehension and problem-solving skills.
Ability to work in shifts and handle multiple conversations simultaneously.

","datePosted":"2026-06-26T00:00:00.000Z","validThrough":"2026-08-25T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4385203"},"url":"https://myjobb.ai/jobs/email-chat-process-professional/4385203","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Proponent Technologies","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vcHJvcG9uZW50LXRlY2hub2xvZ2llcy5qcGc.webp","sameAs":"https://proponenttechnologies.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dehradun","addressRegion":"Uttarakhand","addressCountry":"India"}}]}