Email Chat Process Professional

Key Responsibilities:

• Respond to customer queries via email and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and processes.
• Troubleshoot issues, escalate complex cases, and follow up until resolution.
• Maintain and update customer records in CRM or ticketing tools.
• Ensure high-quality communication with proper grammar, tone, and accuracy.
• Meet performance metrics like response time, resolution time, and customer satisfaction.
• Collaborate with other departments to resolve queries efficiently.

Requirements:

• Graduate/Undergraduate with good communication skills.
• Prior experience in email/chat support is preferred (Fresher with good written English can apply).
• Excellent typing speed and accuracy.
• Strong comprehension and problem-solving skills.
• Ability to work in shifts and handle multiple conversations simultaneously.