Email & Chat Process Intern

Email & Chat Process Intern | Customer Support | Email Support | Chat Support | Communication

Crossing Infotech is offering a full-time remote internship opportunity for an aspiring customer support professional to gain practical exposure to email support, chat-based communication, customer query handling, documentation, and support operations.

The role focuses on assisting customers through written communication channels, understanding their queries, providing appropriate information, maintaining accurate records, and supporting day-to-day customer service operations.

Position

Email & Chat Process Intern

Focus Areas

* Email Support

* Chat Support

* Customer Service

* Customer Communication

* Query Resolution

* Documentation

* Data Entry

* Support Operations

Responsibilities

* Respond to customer queries through email and chat channels.

* Understand customer requirements and provide clear, accurate, and professional responses.

* Assist customers with general queries and service-related information.

* Escalate complex or unresolved issues to the appropriate team.

* Maintain accurate records of customer interactions and support requests.

* Follow established communication and customer support procedures.

* Assist with tracking customer queries and their resolution status.

* Perform basic data entry and documentation related to customer interactions.

* Follow up on pending customer requests where required.

* Maintain professional and courteous communication with customers.

* Identify recurring customer queries and communicate relevant observations to the team.

* Assist with preparing basic support reports and summaries.

* Maintain confidentiality when handling customer or business information.

* Complete assigned customer support and process-related tasks within agreed timelines.

Who Should Apply

This internship is suitable for candidates who:

* Have strong written and verbal communication skills.

* Are comfortable communicating with customers through email and chat.

* Have good typing, writing, and comprehension abilities.

* Can understand customer queries and respond clearly.

* Have good attention to detail.

* Have patience and a professional approach to customer interactions.

* Can organize and manage multiple customer requests.

* Have basic knowledge of computers and common productivity tools.

* Can work independently and collaboratively in a remote environment.

* Are eager to gain practical experience in customer support and operations.

Students, fresh graduates, and candidates with previous exposure to customer service, communication, support, or process-based work are encouraged to apply.

Preferred Qualifications

* Pursuing or recently completed a degree or diploma in Business Administration, Management, Commerce, Communication, Computer Applications, or a related field.

* Familiarity with email and chat-based customer support is an advantage.

* Basic knowledge of Microsoft Excel or Google Sheets is an advantage.

* Experience with CRM, ticketing, or customer support tools is an advantage.

* Strong written English communication is preferred.

Internship Details

Employment Type: Full-time Internship

Workplace: Remote

Location: India

Internship Term: 1–3 Months

Stipend: ₹16,500 per month

About Crossing Infotech

Crossing Infotech is an IT and Healthcare Staffing and Recruitment company helping organizations connect with skilled, qualified, and reliable talent across India.

The company supports organizations through IT staffing and recruitment, healthcare staffing and recruitment, permanent hiring, contract and temporary staffing, bulk recruitment, specialized talent acquisition, and recruitment process support.

Crossing Infotech works with startups, SMEs, hospitals, healthcare organizations, technology companies, and growing enterprises.

Application Deadline

31 August 2026

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