Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote

Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote

Company: Skillzenloop

Job Type: Full-time Internship

Work Mode: Virtual / Remote

Location: India

Internship Duration: 1–3 months

Stipend: ₹16,500/month

Application Deadline: 01 October 2026

About the Opportunity

Skillzenloop is looking for freshers who are interested in starting their career in customer communication and support operations. This internship provides exposure to email handling, chat support, customer queries, issue resolution, documentation, and professional communication.

The role is suitable for candidates who are comfortable communicating in English, enjoy helping people, and can manage multiple customer conversations in an organized manner.

Key Responsibilities

• Respond to customer queries received through email and chat channels.

• Understand customer concerns and provide accurate information.

• Handle routine support requests according to company guidelines.

• Communicate with customers in a polite, clear, and professional manner.

• Escalate complex issues to the appropriate team when required.

• Maintain records of customer conversations and support activities.

• Follow up on unresolved customer requests.

• Ensure customer queries are addressed within the expected response time.

• Use predefined processes and knowledge resources to resolve common issues.

• Identify recurring customer concerns and report them to the team.

• Assist with updating FAQs, support notes, and internal documentation.

• Maintain confidentiality while handling customer information.

• Manage multiple conversations without compromising response quality.

• Coordinate with internal departments to resolve customer-related issues.

Who Can Apply

• Freshers and recent graduates.

• Final-year students interested in customer support or business operations.

• Candidates from any recognized educational background.

• Candidates with good English communication skills.

• Applicants interested in Customer Support, Email Support, Chat Support, Operations, or Customer Experience roles.

Required Skills

• Good written and verbal English communication.

• Ability to understand customer questions quickly.

• Professional email-writing ability.

• Good typing and computer skills.

• Basic knowledge of Microsoft Office or Google Workspace.

• Ability to communicate clearly through chat and email.

• Good listening and problem-solving skills.

• Patience and a customer-focused approach.

• Ability to manage multiple tasks efficiently.

• Strong attention to detail.

Preferred Skills

• Previous experience in customer service, support, or communication.

• Familiarity with CRM or customer-support platforms.

• Basic knowledge of ticketing systems.

• Experience using Gmail, Outlook, Google Workspace, or similar tools.

• Familiarity with live-chat platforms.

• Basic understanding of customer-service processes.

• Knowledge of Hindi or additional Indian languages can be helpful.

• Experience handling academic, freelance, or volunteer support activities.

What You Will Learn

• Professional email and chat communication.

• Customer query-handling techniques.

• Understanding customer requirements and concerns.

• Ticket and support-request management.

• Issue escalation and follow-up procedures.

• Customer-service documentation practices.

• CRM and support-system fundamentals.

• Managing multiple conversations efficiently.

• Professional workplace communication.

• Building a customer-focused approach to problem solving.

Ideal Candidate Profile

We are looking for candidates who are:

• Comfortable communicating with customers through written channels.

• Patient and professional while handling questions or complaints.

• Able to understand information and respond accurately.

• Comfortable working with computers and online communication tools.

• Organized when managing multiple requests.

• Willing to learn customer-support systems and processes.

• Able to remain professional in challenging customer interactions.

• Good at following instructions and established procedures.

• Comfortable working independently in a remote environment.

Why Join Skillzenloop

• Full-time remote internship opportunity.

• Opportunity to develop professional communication skills.

• Exposure to email, chat, customer-support, and operations workflows.

• Practical experience with customer query management.

• Opportunity to strengthen problem-solving and coordination abilities.

• Suitable for freshers from different educational backgrounds.

• Experience relevant to Customer Support, Email Support, Chat Support, Customer Success, and Operations career paths.

Application Deadline: 01 October 2026

If you are a fresher with strong communication skills and want to gain practical experience in email handling, chat support, customer communication, issue resolution, and support operations, this internship can help you develop valuable workplace skills.

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