Elite Relationship Manager

Job Description Elite Relationship Manager / Branch Relationship Manager

Location:Pune

Position

Elite Relationship Manager / Branch Relationship Manager

Department

Retail Banking / Wealth Management / Branch Banking

Job Purpose

To manage and grow relationships with high-value and existing customers by understanding their financial needs, providing suitable banking and investment solutions, and driving business growth while ensuring excellent customer service and compliance.

Key Responsibilities

• Manage a portfolio of Elite, HNI, Premium and existing customers and build long-term relationships.
• Acquire new customers through references, leads, branch activities, market visits and networking.
• Understand customers’ financial goals and provide appropriate banking, investment, insurance and lending solutions.
• Achieve assigned targets for CASA, deposits, investments, mutual funds, insurance, loans, credit cards and other banking products.
• Increase customer engagement and wallet share through cross-selling and up-selling.
• Conduct regular customer meetings and proactively identify financial and service requirements.
• Ensure high levels of customer satisfaction and promptly resolve customer queries and complaints.
• Maintain strong relationships with existing customers and identify opportunities for customer retention.
• Coordinate with branch teams, product specialists, credit teams and operations for smooth processing of customer requirements.
• Ensure all transactions and customer onboarding activities comply with KYC, AML, regulatory and internal bank policies.
• Maintain accurate customer records, sales reports and daily activity reports.
• Monitor portfolio performance and ensure achievement of monthly, quarterly and annual business targets.
• Participate in branch sales initiatives, customer events and local market development activities.

Required Skills

• Strong relationship management and communication skills.
• Good knowledge of banking products, investments and financial services.
• Strong sales, negotiation and customer-acquisition abilities.
• Ability to identify customer needs and recommend suitable financial solutions.
• Excellent networking and business-development skills.
• Target-oriented with strong ownership and follow-up capabilities.
• Good analytical and problem-solving skills.
• Ability to work effectively with branch and cross-functional teams.

Eligibility

• Graduate/Postgraduate in any discipline; MBA/PGDM in Finance/Marketing is preferred.
• 2–7 years of experience in retail banking, wealth management, relationship management, sales or financial services.
• Experience handling premium/HNI customers will be an advantage.
• Candidates with strong local market knowledge and an existing customer network may be preferred.

Key Performance Indicators (KPIs)

• New customer acquisition
• CASA and deposit growth
• Investment and insurance business
• Loan and credit-card business
• Customer retention and portfolio growth
• Cross-sell/upsell ratio
• Revenue generation
• Customer satisfaction
• Compliance and service quality

Reporting

Reports to: Branch Manager / Branch Head / Cluster HeadRole & responsibilities

Preferred candidate profile