Elevator Service Manager

Key Responsibilities:

• Lead and manage complete service, preventive maintenance, and breakdown operations for elevators and home lifts.
• Supervise and mentor a team of service engineers, supervisors, and technicians across multiple locations.
• Ensure timely execution of lift preventive maintenance schedules as per company SOPs and safety standards.
• Monitor and improve SLA adherence, response time, MTTR, and callback rates .
• Handle critical customer escalations and ensure quick issue resolution .
• Drive AMC / CMC service performance and renewal follow-ups where applicable.
• Conduct site inspections, service audits, and safety compliance checks regularly.
• Coordinate with projects, installation, spare parts, logistics, and customer support teams for smooth service delivery.
• Ensure availability of spare parts, tools, and technical resources .
• Track team productivity, attendance, and route efficiency.
• Prepare weekly / monthly MIS reports , service dashboards, and performance reviews.
• Conduct regular technical and safety training programs for the service team.
• Optimize service operations to improve customer satisfaction and cost efficiency .
• Ensure compliance with statutory safety regulations and internal quality standards.

Candidate Profile:

• 15 to 20 years of experience in technical operations, Service, or Maintenance preferably in the elevator industry.
• Proven experience managing large-scale multi-location service teams (300 to 500 employees) .
• Strong expertise in service operations, field resource planning, and maintenance management